Refunds and Right of Withdrawal

Last updated: 11 November 2026

This page covers licence purchases of KineticCopy™ made at copy.kineticbrain.ai. Seller details are in our Terms of Service.

1. Our 14-day money-back guarantee

Whoever you are, consumer or business, you can get a full refund of a licence purchase if you ask within 14 days of buying. Email [email protected] and tell us what did not work. This is a promise from us, on top of any legal right you have.

2. Your legal right of withdrawal (consumers)

If you buy as a consumer in the EU or EEA, you also have a legal right to withdraw from the purchase within 14 days of the day you buy, without giving a reason (EU Directive 2011/83/EU and applicable mandatory consumer law). To withdraw, send us a clear statement by email to [email protected]. You do not need a special form.

3. Digital content: when the right of withdrawal ends

KineticCopy is digital content: your licence key and plugin download are delivered right after payment. Before you pay, we ask you to confirm:

“I expressly request immediate delivery of the digital content, and I acknowledge that I lose my right of withdrawal once delivery has begun.”

If you confirm this, your legal right of withdrawal lapses once delivery begins, as EU Directive 2011/83/EU, Article 16(m), allows. We send you a confirmation of your request and acknowledgement with your receipt. The 14-day money-back guarantee in section 1 still applies, because that is our own promise and not a legal right.

4. Subscriptions and credit packs

You can cancel an annual or monthly subscription at any time. Cancellation takes effect at the end of the current billing period. Credit packs are not refundable once credits from the pack have been used.

5. How refunds are paid

We reply within 5 business days. Approved refunds go back to your original payment method through Stripe, no later than 14 days after we receive your withdrawal or refund request. Your card issuer may take a few more days to show it.

6. Complaints

If we cannot sort it out together, you can complain to the consumer protection body in your own EU country.

7. Contact

KineticBrain is a brand of Clan Consulting Ltd.
Clan Consulting Ltd., 48 Vitosha Blvd., ground floor, 1000 Sofia, Bulgaria (EU)
VAT: BG208295330
Email: [email protected]